Shipping policy
Shipping Policy
Thank you for shopping with BadgeSmith. We work hard to get your order produced and shipped as quickly as possible.
Order Processing
Most orders are processed within 1 to 2 business days. Custom orders, large orders, or orders requiring design work may take longer.
Rush Processing is available on many orders. Rush Processing speeds up production time only and does not include expedited shipping.
Shipping Methods
Shipping options and estimated delivery times are displayed at checkout.
Delivery estimates begin after your order has been processed and shipped. Shipping carriers may experience delays that are outside of our control.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information.
Delivery Estimates
Estimated delivery times are provided by the shipping carrier and are not guaranteed unless a guaranteed shipping service is purchased.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.
Lost or Delayed Packages
Once a package has been accepted by the carrier, delivery is the responsibility of the carrier. If your package appears lost or significantly delayed, please contact us and we will assist in filing a carrier claim when applicable.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged package and product.
International Orders
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Contact Us
If you have any questions regarding shipping, please contact us at:
We are committed to providing fast turnaround times, quality products, and responsive customer service. Clear shipping policies help customers understand processing times, delivery estimates, tracking, and procedures for lost or damaged shipments.